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Customer Experience Unlocked

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See you at the Netcomm Forum 2025!
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Netcomm Forum 2025

See you at the Netcomm Forum

Meet us on April 15 and 16 at Allianz MiCo in Milan in the leading event for the Italian digital industry that has been accompanying the development of e-commerce and digital transformation of companies for the past 20 years

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How to reach our booth

Meet us at booth C07 to discuss how we can improve your business' Customer Experience with our AI Agents. There will be no lack of surprises

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Don't miss our speeches

Learn how we have already helped other businesses improve communication with their users. With AI Agents interaction turns into concrete solutions, improving experiences and creating real value‍

How HYPE redefined Customer Experience with indigo.ai's AI Agents

In the ever-evolving fintech landscape, conversational AI is revolutionizing the user experience, becoming a strategic asset to enhance customer satisfaction and loyalty.

Here’s how HYPE, the first 100% Italian neo-bank, has integrated next-generation AI agents into its customer journey, improving engagement and optimizing support

April 15 | 10.40 - 10.50
Plenary session
Gianluca Maruzzella

CEO & Co-founder
indigo.ai

Francesco Passone

Chief Operating Officer
HYPE

In collaboration with

AI Agents and Multi-channel. Strategies to convert and retain

AI Agents are changing the rules of the game in ecommerce. They no longer just respond but converse, understand, and anticipate customers' needs across multiple channels - from text to voice. You need to know how to take advantage of this evolution to turn every interaction into a sale or loyalty opportunity.

In this workshop, we will discover how to make AI Agents more effective and adapt them to the context and user behavior. Through advanced strategies and success stories, we will understand how to integrate AI in the customer journey, turning a conversation into a conversion

April 16 | 12.50 - 13.20
Sky Hall 1
Gianluca Maruzzella

CEO & Co-founder
indigo.ai

Francesco Magagnino

Head of GenAI and Data&AI for Commerce
Accenture Song

In collaboration with

How to choose the best LLM for your conversational AI project

The LLM market is constantly evolving, and choosing the right model can make the difference between an extraordinary customer experience and a mediocre one.

But how to navigate through the available options? Let's find out together, also thanks to Chatbot Arena Italia, the new free crowdsourced platform developed by indigo.ai, which allows you to interact entirely in Italian with the main language models and compare them

April 15 | 14.00 - 14.30
Academy Theatre
Enrico Bertino

Chief AI Officer
indigo.ai

See you at the Netcomm Forum

Meet us on April 15 and 16 to talk about how we can improve your company's Customer Experience with our AI Agents

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